Shipping Policy

Last Updated: August 21, 2026

This Shipping Policy applies to all orders placed on celyta.com, operated by SOUL STEAKHOUSE LLC, 504 STATE ST, SANTA BARBARA, CA 93101, USA.

1. Order Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding federal holidays) after successful payment confirmation. You will receive an order confirmation email immediately after purchase and a separate shipping confirmation email with a tracking number once your order has been dispatched.

2. Domestic Shipping (United States) We ship exclusively to addresses within the contiguous United States, Alaska, and Hawaii.

Transit time : 5–8 business days | Cost: FREE on all orders

Total estimated delivery time from order placement to delivery: 6–11 business days (processing + transit combined). “Transit time” begins on the day your order is handed to the carrier, not the day of purchase.

3. Free Shipping Threshold Orders totalling or more qualify for free standard shipping automatically. No coupon code is required. Free shipping applies to domestic US orders only.

4. Order Tracking Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package. Tracking information may take up to 24 hours to update in the carrier’s system.

5. Shipping Carrier We ship via USPS First-Class Mail® or a comparable carrier service. The carrier is selected at our discretion based on your location and order size.

6. Address Accuracy Please ensure your shipping address is complete and accurate at checkout. SOUL STEAKHOUSE LLC / Celyta is not responsible for packages delivered to incorrect addresses provided by the customer. Address corrections after dispatch may not be possible.

7. Lost or Delayed Shipments If your order has not arrived within 11 business days of your order date, please contact us at support@celyta.com with your order number. We will open a carrier investigation. If a package is confirmed lost in transit, we will issue a full replacement or refund at no cost to you.

8. No International Shipping at This Time We currently ship to US addresses only. We do not offer international shipping.

9. Contact For shipping questions, contact:

Company: SOUL STEAKHOUSE LLC d/b/a Celyta
Email: support@celyta.com
Phone: +1 (805) 920-1476
Address: 504 STATE ST, SANTA BARBARA, CA 93101, USA