Return & Refund Policy

Last Updated: August 21, 2026

This Return & Refund Policy applies to all purchases made on celyta.com, operated by SOUL STEAKHOUSE LLC, 504 STATE ST, SANTA BARBARA, CA 93101, USA.

30-Day Return Window You have 30 days from the confirmed delivery date to request a return. Requests submitted after 30 days of delivery will not be accepted.

Eligibility Conditions To be eligible for a return, the following conditions must be met:

The item must be unused, unopened, and in its original factory-sealed packaging.
All original seals, labels, and tags must be intact and unbroken.
Proof of purchase (order confirmation email or receipt) must be provided.

Due to the hygienic and personal nature of cosmetic and skincare products, we cannot accept returns of any item that has been opened, used, partially used, or has had its original seal broken, regardless of the reason.

Restocking Fee There is NO restocking fee for eligible returns. Customers are not charged any handling fee, return processing fee, or restocking charge for approved returns.

Return Shipping Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective or damaged product). We recommend using a trackable shipping method for all returns. We are not responsible for items lost in return transit.

Physical Return Address All approved returns must be sent by mail to: SOUL STEAKHOUSE LLC d/b/a Celyta Returns Department 504 STATE ST SANTA BARBARA, CA 93101 United States

IMPORTANT: You must contact us at support@celyta.com to obtain a Return Merchandise Authorization (RMA) number before sending any item back. Returns received without a valid RMA number will not be processed and may be returned to sender.

Non-Returnable Items The following items are not eligible for return under any circumstances:

Opened or used cosmetic products
Products with broken, missing, or damaged seals
Gift cards or store credit vouchers
Items explicitly marked “Final Sale” at time of purchase
Returns requested more than 30 days after confirmed delivery

Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at support@celyta.com with your order number, a clear description of the issue, and photographs of the item and packaging. We will arrange a free replacement shipment or issue a full refund.

Refund Processing Timeline Once your return is received at our facility and inspected (typically within 3–5 business days of receipt), we will notify you by email of the approval or rejection of your refund. If approved, your refund will be issued to your original PayPal payment method within 5–10 business days.

Order Cancellations Orders may be cancelled without penalty within 24 hours of placement, provided the order has not yet been dispatched. To cancel, email support@celyta.com immediately with your order number.

Contact

Company: SOUL STEAKHOUSE LLC d/b/a Celyta
Email: support@celyta.com
Phone: +1 (805) 920-1476
Return Address: 504 STATE ST, SANTA BARBARA, CA 93101, USA